A stickler for quality assurance, Christelle Horne initially trained and qualified in a medical discipline. After nine years in the forensic pharmacy environment, Christelle took up a position within the Group, assisting with the establishment of the Call Centre in 1999 and formulating standard operating procedures for the company to work towards ISO accreditation.
As Director: Finance and Administration, Christelle manages the quality assurance and group administration portfolios. Call centre standards, including the protection of the whistleblower and conformance with the Protected Disclosures Act, falls within her portfolio.
