Surveillance Control Rooms and Operators
- Have you installed a CCTV surveillance system?
- Was the System supposed to be the solution to all your Risk?
- Was it installed for a specific task?
- Do you believe that you could benefit more from the system?
- Is the system mainly used post incident or as a reactive tool?
- Is it primarily used as a security tool?
- Since the system was installed is it mainly accessed only after an incident has occurred?
If you answer “Yes” to any of the above then one needs to ask the following:
- Has the system met with expectations?
- Is the system being used to its full potential?
- Has it significantly reduced your exposure to risk?
- Is the system being utilized as a proactive Security tool?
- Is the system used for audit process on day to day operations?
If the Answer is “No” then you could require our services to advance the effectiveness of your Surveillance System so that it exceeds your expectations.
Why Justica Investigations CCTV surveillance services?
It is our belief that many electronic security systems, in particular CCTV Systems, are designed and installed with the utmost professionalism but also needs to be manned by competent staff, as poorly trained operators can render even the most sophisticated equipment ineffective.
Surveillance systems are developed with clear purpose and objectives. But in many cases the systems are underutilized, giving the client a false sense of security and the belief that the system is the solution to all the clients’ problems.
CCTV systems are only as good as the surveillance operator monitoring the equipment. This should be seriously considered if your business has installed an expensive state of the art system, that may be restricted by its operator’s abilities to utilize the system to its full potential.
It is our belief that specialist control room operators should be able to produce results tailored around each client’s specific requirements, resulting in the system being utilized to its full potential, limited not only to security, but various other operational requirements, in order to assist the client in the day to day running of the business.
Justicia Investigation’s surveillance operators have stringent recruitment criteria beyond grading structures required by PSIRA. A combination of personality traits, physical attributes, communication skills and specific training are included in the selection criteria.
Surely the best way to ensure the most reliable service delivery is to put the best possible candidate in the position. That is why we insist on an extensive screening process when hiring, which continues with intensive candidate evaluation for specific jobs. Instead of “screening-out” undesirable candidates for jobs, we concentrate on “screening-in” the best candidate, (matching the skills of the officer to the skill requirements needed for the job).
The selection, placement and training diagnosis, allows for the identification of people who can stay constantly vigilant, process and analyze visual information on a sustained basis and rapidly detect, identify and react to incidents and anomalies.
Surveillance operator’s characteristics are measured to include:
- Review and search skills
- Sustained concentration & Information processing
- Allocation of attention & Recognition of behavior
- Attention to detail & Perceptual speed
These characteristics result in:
- Direct financial savings as enhanced incident detection reduces costs of loss.
- Increased detection rates also discourage the re-occurrence of incidents.
- Lower recruitment costs as improved job-fit leads to reduced staff turnover.
- Enhanced productivity and utilization of manpower within the shift period.
- Retention of personnel ensures the retention of training inputs.
Justica Investigations surveillance services are tailored to each client’s specific requirements. The operator’s duties are complimented with back up investigators (the core function of our business) which are regularly carried out in order for the client to benefit from the full potential or the surveillance system. These services give our clients peace of mind and relieves your staff from the burden of viewing of the surveillance system, which is a monotonous task and which should be conducted by trained individuals, so that your staff can concentrate on their core functions.
Our services include:
- The supply of control room and surveillance operators
- Off site monitoring Control room
- CCTV reviews
- Opening and closings
- Random monitoring
- Alarm monitoring
- Audits
